Refund policy

RETURNS + EXCHANGES  + REPAIRS:

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

We only accept returns for an exchange. We do not accept returns for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at www.friedasophie@yahoo.com. Please note that returns will need to be sent to the following address: Friedasophie, 330 Justin Drive, SF/CA 94112, USA

If your return is accepted, we’ll send you instructions on where to send your package. Return shipping is the customers responsibility. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Repair requests on merchandise are accepted by e-mail at www.friedasophie@yahoo.com with the original receipt within 14 business days of receipt of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship your new exchange item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not accept returns for refund. We only accept returns for exchange. Please contact us at www.friedasophie@yahoo.com with any questions.

We hope this clarifies our policies. If you have any further questions, please contact us at www.friedasophie@yahoo.com.